Course Code: BSB30215Certificate III in Customer Engagement
Customer engagement is so important in the business industry – businesses that prioritise their customers consistently see growth in their industry. The truth is the buyers pay more for a better customer experience, and they leave when they experience poor customer service. Study a Certificate III in Customer Engagement and bring value to your future employer and business. This course will provide you with the skills and knowledge required to work in a range of complex customer service roles.
Learning MethodClassroom / Workplace
Duration6 – 12 months.
RTO'sThis course is delivered by Kirana’s Registered Training Organisations Collaboration Learning Pty Ltd RTO ID 52247.
To achieve a BSB30215 Certificate III in Customer Engagement, a total of 12 units of competency must be completed (four core units and eight elective units) over two (2) terms.
Upon successful completion of this qualification you may continue your studies and undertake the following:
It’s preferred that students have obtained a minimum of a School Certificate or equivalent. It is suggested that students are able to access and use a personal computer including internet browser and email.
Student Selection Process
Kirana’s student selection process is designed to ensure that you are enrolled in the qualification that best meets your needs.
Kirana’s selection criteria will take into account various factors when deciding upon which students will be offered places in the program including;
- The students’ needs and desired outcomes
- The ability and commitment of the students to complete the course;
- Eligibility requirements listed in the applicable National Training Package;
- Students existing ability in the ACSF core skills, (learning, reading, writing, oral communication and numeracy)
Students not meeting these requirements will be directed to more suitable qualifications or skill development programs.
After completing this course you can pursue a career as a:
- Call Centre Operator
- Client Contact Officer (Customer Service)
- Customer Service Officer
- Information Officer
- Senior Customer Service Representative
|Unit Code||Unit Description|
|BSBCUE301||Use multiple information systems|
|BSBCUE307||Work effectively in customer engagement|
|BSBCUE309||Develop product and service knowledge for customer engagement operation|
|BSBCUS301||Deliver and monitor a service to customers|
|Unit Code||Unit Description|
|BSBCUE203||Conduct customer engagement|
|BSBCUE303||Conduct a telemarketing campaign|
|BSBCUE403||Schedule customer engagement activity|
|BSBCMM301||Process customer complaints|
|BSBWOR203||Work effectively with others|
|BSBWOR301||Organise personal work priorities and development|
|BSBWHS302||Apply knowledge of WHS in the workplace|
Queensland Certificate 3 Guarantee – for students residing in Queensland
Funding for this qualification may be available through the Certificate 3 Guarantee, a subsidised training program offered by the QLD Government. Certificate 3 Guarantee funding for this qualification is available to eligible students through Kirana Colleges Registered Training Organisations: Collaboration Learning Pty Ltd RTO ID 52247 and Insight Training Group Australia Pty Ltd RTO ID 32142.
|Queensland Certificate 3 Guarantee Funding Eligibility|