Frequently Asked Questions
No matter what questions you have, we're here to help. If you can't find an answer to the question you are after please contact our team.
Find answers to general questions around our processes and procedures.
For step-by-step guides and detailed support information, visit our Support Knowledge Base.
At the time of enrolment, you would have been advised of the 7-day cooling-off period to withdraw. If you choose to withdraw within this timeframe, you will receive a refund of your course fees, less a $250 administration fee. If you withdraw outside of this period, you will need to speak to your Student Support Coach, who can help advise you on the best course of action.
To request an extension for your course you will need to discuss with your Student Success Coach.
Congratulations on completing your course! You will shortly receive an emailed version of your certificate as proof of completion followed by your printed certificate and transcript of units in the mail within 30 days of completion.
Please ensure all your student fees have been paid to ensure no delays in receiving your certificate.
Yes you can, however maximum limits do apply. It is best that you have a chat with your Student Success Coach and they will be able to explain the process.
As our courses are 100% online the resources, assessments and learning material will be available on our online learning platform.
A joint initiative with Access EAP, the Student Assistance Program is aimed at helping students address an array of life challenges, ideally before they become distractions that affect home life as well as studies with Kirana Colleges. The service provides access to a dedicated counselling hotline available 24 hours a day, 365 days a year and 3 complimentary face-to-face counselling sessions. Read more about the Student Assistance Program here.
Many of our certificate qualifications are approved for Centrelink assistance. If your specific course is eligible, we can provide you with a Confirmation of Enrolment letter to support your application.
You will need to enquire directly with Centrelink to determine if you meet their criteria for student payments or other funding. Please keep in mind that any decision is based on your individual circumstances and is at the sole discretion of Centrelink.
A Registered Training Organisation (RTO) is a training provider registered by the Australian Skills Quality Authority (ASQA) (or, in some cases, a state regulator) to deliver Vocational Education and Training services.
RTOs are recognised as providers of quality-assured and nationally recognised training and qualifications.
Kirana Colleges delivers nationally recognised qualifications through its RTO Maxis Solutions Pty Ltd RTO ID 91428. To view a full list of qualifications Kirana Colleges can offer 100% online click here.
Find answers relating to our student support services here.
At Kirana Colleges, we understand how important it is as an online student to be able to access your teacher for support.
There are a couple of ways to be able to contact your teacher, these include:
You sure can! You can book in a one-on-one meeting with your teacher through your learning portal.
Teachers can chat with you over the phone or even through zoom if possible, so that you can have face to face interaction.
At Kirana Colleges, we understand that our students are located nationally and with different time zones. Based on this, our teaching team have scheduled their days to be available at different times throughout the week.
The easiest way to know when your teacher is available and on what days/times, check out the calendar within your learning portal.
This is super easy to do. Please complete and submit this form informing the Student Services Team of your updated details. The team will send you an email once they have updated your details.
Currently Kirana Colleges does not offer student concession cards. All our course materials are delivered online, students are not required to travel back and forth to classrooms making study more convenient.
You will need to complete and submit this form. One of our Student Services Team members will send an email to you within 48 hours with what your Student Number is.
Getting started is quite easy! Kirana has created an orientation course for students to begin with. The great thing about this is that you will learn how to:
You can find your orientation course by clicking the ‘Dashboard’ on the left-hand side. This will open what we refer to as tiles. You just need to click on ‘Canvas Orientation Course’ and play the first video.
This really depends on you! The course is set up so that you can access it at any time. We do provide a recommended number of hours in your course overview, but the great thing is that you can do as many hours as you would like.
If you do prefer some structure, your Student Success Coach will be able to discuss a study plan with you.
We understand at times it can be difficult juggling study whilst doing everyday life. Here are some suggestions:
You can also book an appointment with your Student Success Coach to discuss tips to help you manage your time better.
We know that it’s difficult to stay motivated when doing online studies. To get you back on track with your studies, contact your Student Success Coach for guidance on how to create a more personalised study plan to help keep you on track. Alternatively, you can book a one-on-one appointment with your Teacher.
You can also join the online classes that are available to our students by reserving your spot, this is found in your calendar.
At Kirana Colleges you can study anywhere at anytime. If you can’t attend a live class, recordings of the live class will be uploaded to our online learning portal which can be found in the video library section.
Here at Kirana Colleges our teaching team will assess your assessments within 7 business days.
You are able to review your learning materials on the go while on your phone, iPad or tablet. However, with submission of assessments, this must be completed on a laptop or desktop.
Please reach out to your Student Success Coach as they are here to assist and support you and trouble shoot through navigation or systems issues.
Check the email address you enrolled with, you should have received an email with the name and profile of you Student Success Coach, and their contact details.
If you cannot find this email please check your spam inbox or contact us.
No, you are unable to respond to a message that has come through to your personal email account. The notifications you receive in your email will advise you to go to our online learning platform to respond.
Please go into canvas and reply via your inbox.
Find answers related to making payments and keeping on top of your tuition fees.
If you are wondering what your remaining course balance is, give Debit Success a call on 1800 148 848 or you can submit the following form and our Student Services Team will get in touch with you. Click Here
If you need to make changes to your payment plan like what day that your instalment is deducted, you can give Debit Success a call on 1800 148 848 and arrange for those changes.
If you would like to make an additional payment towards your course, you can do so by clicking here. You will need to add your account reference, which can be found in your welcome pack from Debit Success or in your welcome email from your Course and Careers Advisor (CCA).
We are sorry to hear that you are suffering financial hardship. We understand how stressful this can be and have a financial hardship process in place to assist students requiring help. If you require assistance due to financial hardship please get in touch with our Student Services Team by completing this form and they will help.
Our courses are not government funded, you may choose to enquire with Centrelink if you are eligible for any type of funding. Keeping in mind that any decision is based on your own individual circumstances and completely up to Centrelink.
We can understand at times that unexpected bills come in. If this is your first time requesting for a payment suspension, we can arrange a payment deferral for one month. All you need to do is contact Debitsuccess on 1800 148 848 and request the suspension. If you require more than one month, you will need to go through the financial hardship process by contacting our Student Services Team by submitting your request here.
Our Student Services Team can provide you a copy of your Tax Invoice on request. All you need to do is submit the following form and the team will issue this to you via your nominated email address. Click Here
Find answers relating to work placement answered here.
We understand how exciting it can be to get started on your practical component. You may commence placement once your Work Placement tile in your online learning platform has been unlocked. This occurs when you have completed 70% of your theory.
To locate your required hours, you will be able to find this information located in your course overview (the 2nd tile on your dashboard). If you have completed 70% of your theory and the placement unit has opened, you will have access to your logbook (located in Module 4.0), this is another place where you can find the hours required.
One of the great things we offer at Kirana Colleges is your own Kirana branded shirt for work placement at no additional cost. You can place your order once your placement has been approved.
You are covered. At Kirana Colleges, we have student insurance in place for your attendance to your work placement. The insurance is activated for you once you have been approved for work placement. You can locate a copy of the Certificate of Currency in your Work placement tile in Module 1.2.
Congratulations on securing a placement!
Please check that the work placement unit has been activated and you have uploaded all the requirements for your placement into Module 3 of the work placement unit.
You will need to download and complete the Workplace Approval Form, which is located in your Work placement tile (Module 1. 2).
Once you have completed this form with the representative from your placement host, return to the Work placement tile and upload your Workplace Agreement Form into Module 3.
Your teacher will then assess to determine if this placement host is suitable for your qualification.
Of course! You will just need to submit an additional Workplace Approval Form for each placement host that you are going to be attending. Your teacher will determine if the additional placement hosts are suitable.
Our students are required to have contacted at least 10 organisations to find a suitable placement. We really encourage you to treat this opportunity as if you are applying for a job, it is common that placement can turn into an employment opportunity.
We want to set you up for success and assist where we can to ensure that you find a suitable placement. We have created letter templates and resources that you will find in the placement unit (Module 1.2) and have also created videos on strategies that you can view in the video library.
You will need a supervisor to host your work placement. Kirana Colleges suggests a Workplace Supervisor has at least 2 years’ experience in the industry in a supervisory capacity and hold an industry relevant qualification.
You will normally have a visit from your teacher halfway through your work placement. The teacher will arrange a suitable time with you and your workplace supervisor. This can also be a virtual visit depending on the location and sector you are currently on placement with.
This may be possible but would need to be reviewed by your teacher first prior to receiving approval to do so. Please reach out to you teacher via inbox message in our online learning platform.
Prior to undertaking your placement, you may be required to have had the most recent influenza vaccination and, in addition, show evidence of protection against infectious diseases such as:
You should discuss the vaccination requirements of your host organisation with your workplace supervisor.
The organisation’s immunisation policy will set out what is mandatory for you to be able to start placement.
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