Kirana Colleges, through its Registered Training Organisation (RTO) Maxis Solutions Pty Ltd RTO ID 91428, is committed to maintaining the privacy and confidentiality of its RTO personnel and participant records. Kirana Education complies with the Privacy Act 1988 including the 13 Australian Privacy Principles (APPs) as outlined in the Privacy Amendment (Enhancing Privacy Protection) Act 2012.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from October 2022.
MANAGEMENT OF PERSONAL INFORMATION
Kirana Colleges retains a record of personal information about all individuals with whom we undertake any form of business activity. Kirana Colleges must collect, hold, use and disclose information from our clients and stakeholders for a range of purposes, including but not limited to:
As a government registered training organisation, regulated by the Australian Skills Quality Authority, Kirana Colleges is required to collect, hold, use and disclose a wide range of personal and sensitive information on participants in nationally recognised training programs. This information requirement is outlined in the National Vocational Education and Training Regulator Act 2011 and associated legislative instruments. In particular, the legislative instruments:
HOW AND WHAT WE COLLECT
Kirana Colleges collects information from you to facilitate the provision of our products and services. Dependent on how you have come to know about Kirana Colleges, we may have received information about you from other companies (associate organisations) who promote our products and services on our behalf. All associate organisations promoting Kirana College’s services are subject to the same obligations as we are, with regards to helping you to control the privacy of your personal information.
The following types of personal information are generally collected, depending on the need for service delivery:
The following types of sensitive information may also be collected and held:
Where Kirana Colleges collects personal information of more vulnerable segment of the community (such as children), additional practices and procedures are also followed. Please refer to Kirana College’s Working with Children Policy and Procedures for further information.
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to best understand your needs and expectations and to provide you with a better service; as well as for –
HOW PERSONAL INFORMATION IS HELD
Kirana Colleges’s usual approach to holding personal information includes robust storage and security measures at all times. All electronic data is stored on servers based in Sydney Australia. Information on collection is:
Only authorised personnel are provided with login information to each system, with system access limited to only those relevant to their specific role. Kirana Colleges ICT systems are hosted externally with robust internal security to physical server locations and server systems access. Virus protection, backup procedures and ongoing access monitoring procedures are in place.
Destruction of paper based records occurs as soon as practicable in every matter, through the use of secure shredding and destruction services at all Kirana Colleges sites.
Individual information held across systems is linked through a Kirana Colleges allocated identification number for each individual.
Kirana Colleges takes active measures to consider whether we are able to retain personal information we hold, and also to ensure the security of personal information we hold. This includes reasonable steps to protect the information from misuse, interference and loss, as well as unauthorised access, modification or disclosure.
We destroy or de-identify personal information held once the information is no longer needed for any purpose for which the information may be legally used or disclosed.
Access to Kirana Colleges offices and work areas is limited to our personnel only – visitors to our premises must be authorised by relevant personnel and are accompanied at all times. With regard to any information in a paper based form, we maintain storage of records in an appropriately secure place to which only authorised individuals have access.
Regular staff training and information bulletins are conducted with Kirana Colleges personnel on privacy issues, and how the APPs apply to our practices, procedures and systems. Training is also included in our personnel induction practices.
We conduct ongoing internal audits (at least annually and as needed) of the adequacy and currency of security and access practices, procedures and systems implemented.
LINK TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
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We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
Kirana Colleges does not use or disclose the personal information that it holds about an individual for the purpose of direct marketing, unless:
On each of our direct marketing communications, Kirana Colleges provides a prominent statement that the individual may request to opt out of future communications, and how to do so.
An individual may also request us at any stage not to use or disclose their personal information for the purpose of direct marketing, or to facilitate direct marketing by other organisations. We comply with any request by an individual promptly and undertake any required actions for free.
Kirana Colleges confirms all individuals have a right to request access to their personal information held and to request its correction at any time. In order to request access to personal records, individuals are to make contact with. If you would like a copy of the information held on you please write to us at –
Kirana Colleges Quality Assurance Manager c/- National Head Office Level 3, 11 Murray Rose Avenue, Sydney Olympic Park – NSW 2127
If you believe that any information we are holding about you is incorrect or incomplete, please write to us at the above address or email us at [email protected] as soon as possible. We will promptly correct any information found to be incorrect.
PRIVACY COMPLAINTS PROCEDURE
If an individual feels that Kirana Colleges has breached its obligations in the handling, use or disclosure of their personal information, they may raise a complaint. We encourage individuals to discuss the situation with their Kirana Colleges representative in the first instance, before making a complaint.
The complaints handling process is as follows: