Course Code: BSB20215Certificate II in Customer Engagement
Are you a people person? Take advantage of the skills you already have and consider a career in Customer Engagement. This Certificate is perfect for people who love to work face-to-face with customers every day. You will learn to work with multiple communication channels, capture data and provide customer service. Once employed, you’ll enjoy working in your career as a Customer Service Representative under supervision and with some authority to delegate.
- Studying Online
- Payment Option
- Nationally Recognised
- Student Assistance Program
- Funding Available
-
Learning Method
Classroom / Workplace -
Duration
6 – 12 months. -
RTO's
This course is delivered by Kirana’s Registered Training Organisation Maxis Solutions Pty Ltd RTO ID 91428.
Course Requirements
To achieve a BSB20215 Certificate II in Customer Engagement, a total of 9 units of competency must be completed; three core units and six elective units.
Qualification Pathway
After achieving this qualification, students may undertake:
Entry Requirements
There are no entry requirements for this qualification. It’s preferred that students have obtained a minimum of a School Certificate or equivalent.
Students will need to be able to access and use a personal computer including internet connection, word processing and spreadsheet processing software, for example MS Word and Excel.
Student Selection Process
Kirana’s student selection process is designed to ensure that you’re enrolled in the qualification that best meets your needs.
Kirana’s selection criteria will take into account various factors when deciding upon which students will be offered places in the program including;
- The students’ needs and desired outcomes
- The ability and commitment of the students to complete the course;
- Eligibility requirements listed in the applicable National Training Package;
- Students existing ability in the ACSF core skills, (learning, reading, writing, oral communication and numeracy)
Students not meeting these requirements will be directed to more suitable qualifications or skill development programs.
After completing this course you can pursue a career as a:
- Customer Service Representative
Core Units
| Unit Code | Unit Description |
|---|---|
| BSBCUE203 | Conduct customer engagement |
| BSBCUE205 | Prepare for work in a customer engagement environment |
| BSBCMM201 | Communicate in the workplace |
Elective Units
| Unit Code | Unit Description |
|---|---|
| BSBCUE301 | Use multiple information systems |
| BSBCUS201 | Deliver a service to customers |
| BSBITU203 | Communicate electronically |
| BSBWHS201 | Contribute to health and safety of self and others |
| BSBWOR203 | Work effectively with others |
| BSBCMM301 | Process customer complaints |
Eligibility Check
Let one of our Course and Career Advisors help work out the best funding model based on your eligibility.
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