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    Your Career, Your Way. A Kirana College's qualification gets you started!

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Certificate II in Customer Engagement

BSB20215Certificate II in Customer Engagement

BSB20215 Certificate II in Customer EngagementCourse Code: BSB20215Certificate II in Customer Engagement

Are you a people person? Take advantage of the skills you already have and consider a career in Customer Engagement. This Certificate is perfect for people who love to work face-to-face with customers every day. You will learn to work with multiple communication channels, capture data and provide customer service. Once employed, you’ll enjoy working in your career as a Customer Service Representative under supervision and with some authority to delegate.

  • Studying Online
  • Payment Option
  • Nationally Recognised
  • Student Assistance Program
  • Funding Available
  • Learning Method

    Classroom / Workplace
  • Duration

    6 – 12 months.
  • RTO's

    This course is delivered by Kirana’s Registered Training Organisation Maxis Solutions Pty Ltd RTO ID 91428.

Course Requirements

To achieve a BSB20215 Certificate II in Customer Engagement, a total of 9 units of competency must be completed; three core units and six elective units.

Qualification Pathway

After achieving this qualification, students may undertake:


Entry Requirements

There are no entry requirements for this qualification. It’s preferred that students have obtained a minimum of a School Certificate or equivalent.

Students will need to be able to access and use a personal computer including internet connection, word processing and spreadsheet processing software, for example MS Word and Excel.

Student Selection Process

Kirana’s student selection process is designed to ensure that you’re enrolled in the qualification that best meets your needs.

Kirana’s selection criteria will take into account various factors when deciding upon which students will be offered places in the program including;

  • The students’ needs and desired outcomes
  • The ability and commitment of the students to complete the course;
  • Eligibility requirements listed in the applicable National Training Package;
  • Students existing ability in the ACSF core skills, (learning, reading, writing, oral communication and numeracy)

Students not meeting these requirements will be directed to more suitable qualifications or skill development programs.

After completing this course you can pursue a career as a:

  • Customer Service Representative

Core Units

Unit CodeUnit Description
BSBCUE203Conduct customer engagement
BSBCUE205Prepare for work in a customer engagement environment
BSBCMM201Communicate in the workplace

Elective Units

Unit CodeUnit Description
BSBCUE301Use multiple information systems
BSBCUS201Deliver a service to customers
BSBITU203Communicate electronically
BSBWHS201Contribute to health and safety of self and others
BSBWOR203Work effectively with others
BSBCMM301Process customer complaints

Eligibility Check

Let one of our Course and Career Advisors help work out the best funding model based on your eligibility.

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What Kirana Offers

  • Access to industry leading VET Teachers who care about how you progress in the course
  • Flexible learning options; study online, in class, blended, by correspondence or at your workplace
  • You may be eligible for state and/or federal funding as a loan or a subsidy towards your course
  • We have 7 learning campuses nationally for when you want to be inspired by like-minded students & trainers
  • Some Kirana qualifications are part of a pathway to university and getting you degree ready

Student Testimonials